When choosing a CRM or applications management solution, several elements are crucial to consider. It is important to assess whether the solution is specifically designed for the needs of higher education, offering features adapted to admissions, student management, relations with former students, partnerships, and research. Integration with existing information systems (IS) of the establishment is essential. The ease of use and the ergonomics of the interface for administrators and users (candidates, students, staff) are essential to ensure successful adoption. The flexibility and the evolution capacity of the solution to meet the future needs of the establishment are also important. Considering the aspects related to data security, the protection of the privacy of candidates and students, as well as the automation capacities of tasks to improve efficiency. Finally, it is useful to inquire about the supplier of the supplier, the quality of customer support, and to consider the total costs of possession, including implementation, training, maintenance and possible personalizations.